Improvement

12 KPIs

% implemented OFI's raised in audits

% of CCP deviations per total # of produced batches

% of employees gone through training

[employees gone through training] percentage of [total number of employees]

% of time of employees available for improvement activities

Average lead time to respond to ideas / suggestions

Average number of training hours per employee

(total number of training hours) divided by (total number of employees)

Average value of ideas / suggestions implemented

Idea conversion rate

Number of (internal) control improvement initiatives

Total turnaround time (per business process)

Training penetration rate