Metrics & KPIsEnE Ratio
Definition
EnE Ratio is defined as Engagement to Effectiveness Ratio – typically captured for Process Improvement Initiatives. The formula would be how many engagements in PI area have been made (inclusive of trainings, roadshows, money spent in building knowledge/capability etc) vis-a-vis the effectiveness (inclusive of productivity gains, cost savings made, increase shown in customer satisfaction levels on your product/service) Ideal EnE Ratio > 1 (larger the better - compare apples to apples i.e. p
Use Case / Interpretation
Reconsider strategy on initiative if EnE Ratio < 1
Tags
effectiveness, idea, road, improvement, satisfaction, cost, productivity