Metrics & KPIsITIL Configuration management
21 KPIs
% of audited CIs
% of CIs mapped onto IT services in the CMDB
% of CIs monitored for performance
% of CIs under maintenance contract
% of inaccuratly registered CIs in CMDB
% of incidents not solved in-time due to inaccurate configuration data
% of licences purchased and not accounted for in configuration repository
% of software licenses used
% of unauthorized CI's in the IT infrastructure
Average audit cycle of CIs
Average number of components under management per FTE
Average number of versions of software
Average time between CMDB reconciliation
Average time period between identifying and rectifying a discrepancy
Average time spent on CMDB reconciliation
CMDB Data Quality
Cost of CMDB reconciliation
Growth of the CMDB
Incident impact rate incomplete CMDB
Number of business compliance issues caused by improper configuration of assets
Number of deviations between configuration repository and actual configurations