% of CIs under maintenance contract

Definition

This KPI monitors the number of deployed CIs that are within their warranty or are related to a valid maintenance contract, relative to the total number of deployed CIs.

Formula

Use Case / Interpretation

It reflects the financial damage potential of having no support available for the CI.

Tags

CI, Configuration Item, maintenance, contract, warranty

Metadata

Category: ITIL Configuration management · Added: May 17, 2026