ITIL Demand management

% Deviation average between predicted demand and actual demand

% of time when Capacity resources are being used below expected

Average time since Demand Management is triggered to corrective actions are initiated

Capacity plans evaluated

Number of incidents based on Capacity problems related to Demand Management

Number of PBAs analyzed and tracked by the process

Number of times Demand Management is triggered

Number of times when Demand Management successfully triggered the Capacity Management process