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% of time when Capacity resources are being used below expected

ITIL Demand management[None]Percentage

Definition

Time when resources wasn't used or was used below a minimum demand value [underused]: Example % HW Time working below normal levels % Time when licences are not being used or they're needed. % Time when staff have no service tasks assigned (No calls, no incidents ...)

Tags

task, incident, staff, employee, demand, capacity