Home / ITIL Demand management / % of time when Capacity resources are being used below expected

% of time when Capacity resources are being used below expected

ITIL Demand management[None]Percentage

Definition

Time when resources wasn't used or was used below a minimum demand value [underused]: Example % HW Time working below normal levels % Time when licences are not being used or they're needed. % Time when staff have no service tasks assigned (No calls, no incidents ...)

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

task, incident, staff, employee, demand, capacity

Metadata

Category: ITIL Demand management · Added: May 17, 2026

No ratings yet
Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.