ITIL Problem management

% of overdue problems

% of problems resolved within the required time period

% of problems with a root cause analysis

% of problems with a root cause identified

% of problems with available workaround

% of unmodified/neglected problems

Average cost to solve a problem

Average problem closure duration

Balance of Problems solved with a KE - RFC or other

Number of business disruptions caused by problems

Number of Incidents per Known Problem

Number of Incidents per Problem

Number of repeated incidents

Problem backlog

Problem queue rate

Ratio of number of incidents versus number of problems

Time until Problem Identification