Metrics & KPIsBalance of Problems solved with a KE - RFC or other
Definition
Balance expressed as a ratio of the outcome of an escalated problem.
Use Case / Interpretation
Ideally a higher RFC is better than either a high KE or Other.
Tags
problem, escalation
Balance expressed as a ratio of the outcome of an escalated problem.
Ideally a higher RFC is better than either a high KE or Other.
problem, escalation