Program Management
93 KPIs
% of delivered projects with incorrect feasibility assumptions
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% of escalated project issues
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% of escalated project tasks
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% of incorrectly assigned project tasks
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% of lessons learnt sessions per registered projects before project close outs completed
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% of milestones missed
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% of neglected project issues
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% of neglected project tasks
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% of overdue project issues
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% of overdue project status reports
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% of projects "in control"
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% of projects following standards
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% of projects meeting stakeholder expectations
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% of projects on budget
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% of projects on time
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% of projects on time and on budget
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% of projects or resources allocated through business unit approval
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% of projects receiving Quaility Assurance review
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% of projects that are prioritised according to business needs
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% of projects using the standard budgeting process
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% of projects with a testing plan
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% of projects with Cost Variance
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% of projects with high risk profile
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% of projects with missed milestones
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% of projects with non-ideal resource assignment
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% of projects with non-positive ROI
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% of projects with post-project review
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% of projects with pre-defined ROI
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% of projects with scope changes
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% of projects with test script results
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% of projects with test scripts
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% of projects without deviation of planned break-even time
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% of projects without deviation of planned budget
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% of projects without deviation of planned hours of work
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% of projects without deviation of planned net present value (NPV)
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% of projects without deviation of planned ROI
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% of projects without deviation of planned time schedule
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% of projects/programs with company sponsor
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% of re-opened project issues
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% of re-opened project tasks
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% of under-staffed projects
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Average age of project status reports
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Average amount of overspending on project budget
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Average amount of overspending on project time
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Average break-even time of projects
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Average budget size of projects
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Average closure duration of project issues
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Average closure duration of project tasks
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Average costs per project
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Average delay in production of progress reports
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12
Metrics & KPIs