Program management
93 KPIs
% of delivered projects with incorrect feasibility assumptions
% of escalated project issues
% of escalated project tasks
% of incorrectly assigned project tasks
% of lessons learnt sessions per registered projects before project close outs completed
% of milestones missed
% of neglected project issues
% of neglected project tasks
% of overdue project issues
% of overdue project status reports
% of projects "in control"
% of projects following standards
% of projects meeting stakeholder expectations
% of projects on budget
% of projects on time
% of projects on time and on budget
% of projects or resources allocated through business unit approval
% of projects receiving Quaility Assurance review
% of projects that are prioritised according to business needs
% of projects using the standard budgeting process
% of projects with a testing plan
% of projects with Cost Variance
% of projects with high risk profile
% of projects with missed milestones
% of projects with non-ideal resource assignment
% of projects with non-positive ROI
% of projects with post-project review
% of projects with pre-defined ROI
% of projects with scope changes
% of projects with test script results
% of projects with test scripts
% of projects without deviation of planned break-even time
% of projects without deviation of planned budget
% of projects without deviation of planned hours of work
% of projects without deviation of planned net present value (NPV)
% of projects without deviation of planned ROI
% of projects without deviation of planned time schedule
% of projects/programs with company sponsor
% of re-opened project issues
% of re-opened project tasks
% of under-staffed projects
Average age of project status reports
Average amount of overspending on project budget
Average amount of overspending on project time
Average break-even time of projects
Average budget size of projects
Average closure duration of project issues
Average closure duration of project tasks
Average costs per project
Average delay in production of progress reports
12
Metrics & KPIs