Telecommunications

% Airtime Capacity Utilization

% Incoming International Roaming Minutes

% of dropped telephone calls (DCR)

% of fixed line customers that also have mobile subscription

% of land covered with telecommunication services

% of non-voice revenue

% of population covered with telecommunication services

% of post-paid subscribers

% of pre-paid subscribers

% Outgoing International Roaming Minutes

Access Lines Per Call Centre Employee (ALPCCE)

Access Lines Per Employee (ALPE)

AMR Call Setup Success Ratio (CSSR) %

Annual infrastructure renewal and replacement rate as % of base assets

Availability

Average data usage by market

Average minutes per user (AMPU)

Average Revenue Per Call

Average Revenue Per Cell Site

Average Revenue Per Employee (ARPE)

Average Revenue Per Subscriber (ARPS)

Average Revenue Per Unit

Average revenue per user (ARPU)

Average revenue realisation (ARR) from each unit of usage

Average subscription length

Bit Error Ratio (BER)

Bit Rate

Broadband subscribers as % of fixed voice lines

BSS/OSS cost ratio

Call completion ratio

Call Setup Success Rate (CSSR)

Contract-based ARPU

Downtime

Grade of Service (GoS)

Handover Success Rate

HDPA Accessibility %

HSDPA Retainability %

HSDPA Setup Success Rate %

HSDPA Success Rate %

Inter-System Handover Success Rate %

Inter-System Handover Success Rate, NRT %

Inter-System Handover Success Rate, RT %

IPTV/digital video subscribers as % of fixed voice lines

Mean Opinion Score (MOS)

Mean Time To Detect (MTTD)

MoU per subscriber for Voice usage

Number of outgoing SMS per Subscriber

Number of subscribers per employee

Packet Call Setup Success Ratio (CSSR) %

Prepaid ARPU