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% of overdue service requests

ITIL Service DeskMinimizePercentage

Definition

Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.

Formula

[number of overdue service requests (not closed and not solved within the established time frame)] percentage of total number of open (not closed) service requests]

Tags

overdue, Service Request, time, request, support ticket