% of overdue work items

Definition

Number of overdue work items (not closed and not solved within the established time frame) relative to the number of open (not closed) work items. Work items may be related to: - service requests - incidents - problems - changes - workorder/tasks The percentage of overdue work items can be measured by type of work item.

Formula

Tags

work item, overdue, time, task, incident, problem, service request, request

Metadata

Category: Workforce · Added: May 17, 2026