% of resolved calls that have not been closed

ITIL Service DeskMinimizePercentage

Definition

Calcuation of Resolved calls that have not been closed. This shows the percentage of calls for which user confirmation has not been obtained.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

call, resolution, closure

Metadata

Category: ITIL Service Desk · Added: May 17, 2026

No ratings yet

Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.