Metrics & KPIs% of reviewed SLAs
Definition
Number of Service Level Agreements (SLAs) that are being reviewed relative to all active SLAs.
Formula
[number of reviewed SLAs] percentage of [total number of SLAs]
Tags
review, SLA, Service Level Agreement, agreement
Number of Service Level Agreements (SLAs) that are being reviewed relative to all active SLAs.
review, SLA, Service Level Agreement, agreement