% of service requests resolved within an agreed-upon period of time

IT Service LevelsMaximizePercentage

Definition

Percentage of service requests resolved within an agreed-upon/acceptable period of time.

Formula

Register or log in to view the calculation formula. Sign up or log in.

Tags

service request, request

Metadata

Category: IT Service Levels · Added: May 17, 2026

No ratings yet

Comments (0)

Log in to rate and comment.

Be the first to comment on this KPI.