% of services covered by SLA

IT Service LevelsMaximizePercentage

Definition

Number of deployed services that are related to one or more SLAs relative to all services deployed within the IT service domain.

Formula

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Use Case / Interpretation

It reflects the degree in which the services provided are based on a business need.

Tags

service, SLA, service level agreement, Service Level Agreement

Metadata

Category: IT Service Levels · Added: May 17, 2026

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