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% of SLA breaches caused by underpinning contracts

IT Service LevelsMinimizePercentage

Definition

Percentage of Service Level Agreement breaches caused by underpinning contracts. An underpinning contract is a contract for an IT services that is required to provide services to the end-customer.

Formula

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Tags

SLA, Service Level Agreement, contract, breach, agreement

Metadata

Category: IT Service Levels · Added: May 17, 2026

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