Metrics & KPIs% of time spent on planned work items
Definition
Percentage of time spent on planned work items (as opposed to unplanned work items such as incidents).
Tags
incident, unplanned, planning
Metadata
Category: Workforce · Added: May 17, 2026
Percentage of time spent on planned work items (as opposed to unplanned work items such as incidents).
incident, unplanned, planning
Category: Workforce · Added: May 17, 2026