% of unowned open service requests

ITIL Service DeskMinimizePercentage

Definition

Percentage of open service requests that are not owned by a person or group.

Formula

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Use Case / Interpretation

Unowned service requests will most likely not be solved in time since nobody is responsible for them.

Tags

service request, request

Metadata

Category: ITIL Service Desk · Added: May 17, 2026

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