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% of unplanned outage/unavailability due to changes

ITIL Change managementMinimizePercentage

Definition

Percentage of unplanned outage (unavailability) due to the implementation of changes into the infrastructure. Unplanned means that the outage (or part of the outage) was not planned before implementation of the change.

Formula

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Tags

change, availability, unavailability, outage, unplanned, implementation, planning

Metadata

Category: ITIL Change management · Added: May 17, 2026

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