ITIL Change management

% of backed-out changes

% of backlogged/neglected change requests

% of changes closed before deadline

% of changes initiated by customers

% of changes scheduled outside maintenance window

% of changes that cause incidents

% of changes that required restoration of backup

% of delivered changes implemented within budget/costs

% of implemented changes not approved (by management / CAB)

% of implemented changes without Impact Analysis

% of incidents caused by deficient documentation

% of outage due to changes (planned unavailability)

% of overdue changes

% of Planned vs Unplanned changes

% of refused changes by CAB

% of registered RFCs without backout plan

% of registered RFCs without Implementation Plan

% of registered RFCs without Test plan

% of routine changes

% of time coordinating changes

% of unauthorized implemented changes

% of unplanned outage/unavailability due to changes

% of unregistered changes

% of urgent changes

Average change closure duration

Average costs of change implementation

Average rework per change after implementation of changes

Change closure duration rate

Change queue rate

Efforts required for impact assessment of an incident, change

Frequency of CAB meeting

Lead Time To Change Execution

Number of incidents caused by changes vs total nr of incidents

Number of urgent releases approvals (Hot Fixes)

Ratio of number of incidents versus number of changes

Total rework after implementation of changes