Change queue rate

ITIL Change managementMaximizeRatio

Definition

The number of changes closed, relative to the number of changes opened in a given time period.

Formula

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Use Case / Interpretation

If the actual value for this KPI is less than 1, the volume of calls in the backlog is growing.

Tags

change, open, closed, queue

Metadata

Category: ITIL Change management · Added: May 17, 2026

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