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% of backed-out changes

ITIL Change managementMinimizePercentage

Definition

Number of closed changes which were not carried out or were rolled back relative to the total number of changes closed in a given time period.

Formula

[number of closed changes which were not carried out or were rolled back] percentage of [total number of changes closed]

Use Case / Interpretation

It reflects the quality of the risk and impact analysis activity of the change management process.

Tags

change, backed-out, rolled-back