Change closure duration rate

Definition

This KPI monitors the average spent duration of changes closed relative to the average allowed duration of those changes closed in a given time frame.

Formula

Use Case / Interpretation

The actual value for the KPI is an indication of how close or how far off change management is in fulfilling its obligation with regard to the duration time-frame of handling changes.

Tags

change, actual, plan, duration, closed

Metadata

Category: ITIL Change management · Added: May 17, 2026