Number of incidents caused by changes vs total nr of incidents

ITIL Change managementMinimizePercentage

Definition

Number of incidents caused by changes vs total nr of incidents

Formula

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Use Case / Interpretation

In theory: Changes should not cause incidents. Practical: Changes should not cause more then xx% of all the incidents.

Tags

incident, change

Metadata

Category: ITIL Change management · Added: May 17, 2026

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