% of backed-out changes
Definition
Number of closed changes which were not carried out or were rolled back relative to the total number of changes closed in a given time period.
Formula
[number of closed changes which were not carried out or were rolled back] percentage of [total number of changes closed]
Use Case / Interpretation
It reflects the quality of the risk and impact analysis activity of the change management process.
Tags
change, backed-out, rolled-back
Metrics & KPIs