MOF Change Management

% Changes First Time Right

% of backed-out changes

% of backlogged/neglected change requests

% of changes closed before deadline

% of changes initiated by customers

% of changes scheduled outside maintenance window

% of changes that cause incidents

% of changes that required restoration of backup

% of delivered changes implemented within budget/costs

% of implemented changes not approved (by management / CAB)

% of implemented changes without Impact Analysis

% of overdue changes

% of time coordinating changes

% of unauthorized implemented changes

% of unplanned outage/unavailability due to changes

% of unregistered changes

% of urgent changes

Average change closure duration

Average costs of change implementation

Average rework per change after implementation of changes

Change closure duration rate

Change queue rate

Number of incidents caused by changes vs total nr of incidents

Ratio of number of incidents versus number of changes

Total rework after implementation of changes