Home / MOF Change Management / % of changes initiated by customers

% of changes initiated by customers

MOF Change ManagementMaximizePercentage

Definition

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement period.

Formula

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Use Case / Interpretation

More is changes initiated by customers is a indicator for business & IT alignment.

Tags

change, business, customer, department

Metadata

Category: MOF Change Management · Added: May 17, 2026

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