Home / IT/business ratios / % reduction of IPCS's (Incident, Problem, Change, Service Request)

% reduction of IPCS's (Incident, Problem, Change, Service Request)

IT/business ratios[None]Percentage

Definition

Incentive to identify improvements to reduce the number of IPCS's logged. The action maybe change to process, improvement to technoclogy and/or education for the customer or ICT group.

Formula

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Tags

incident, problem, service request, improvement, reduction, request

Metadata

Category: IT/business ratios · Added: May 17, 2026

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