Metrics & KPIsIT/business ratios
26 KPIs
% IT Budget of Total Revenues
% IT Capital Spending of Total Investment
% of changes initiated by customers
% of current initiatives driven by IT
% of current initiatives driven by the business
% of growth of IT budget
% of IT contribution in ROTA
% of IT costs associated to IT investment
% of IT costs associated to IT maintenance
% of IT initiatives/projects championed by the business
% of IT labor outsourced
% of IT time associated to IT investment
% of IT time spent on NPD versus total time spent on NPD rollout
% of spend on current IT capital projects that are considered driven by the business
% of spent on IT maintenance
% reduction of IPCS's (Incident, Problem, Change, Service Request)
Average IT-related costs per customer
Impact of IT Training on IT Operational Costs
IT Investment to IT Staff Training
IT Spending per Employee
IT to Total Employees Ratio
Ratio of % growth of IT budget versus % growth of revenues
Ratio of cost of materialized and prevented IT incidents
Ratio of fixed price projects cost versus T&M projects cost
Ratio of IT management costs and prevented IT incidents costs
Revenue $ generated per Project Manager