IT/business ratios

% IT Budget of Total Revenues

% IT Capital Spending of Total Investment

% of changes initiated by customers

% of current initiatives driven by IT

% of current initiatives driven by the business

% of growth of IT budget

% of IT contribution in ROTA

% of IT costs associated to IT investment

% of IT costs associated to IT maintenance

% of IT initiatives/projects championed by the business

% of IT labor outsourced

% of IT time associated to IT investment

% of IT time spent on NPD versus total time spent on NPD rollout

% of spend on current IT capital projects that are considered driven by the business

% of spent on IT maintenance

% reduction of IPCS's (Incident, Problem, Change, Service Request)

Average IT-related costs per customer

Impact of IT Training on IT Operational Costs

IT Investment to IT Staff Training

IT Spending per Employee

IT to Total Employees Ratio

Ratio of % growth of IT budget versus % growth of revenues

Ratio of cost of materialized and prevented IT incidents

Ratio of fixed price projects cost versus T&M projects cost

Ratio of IT management costs and prevented IT incidents costs

Revenue $ generated per Project Manager