Home / IT/business ratios / % of changes initiated by customers

% of changes initiated by customers

IT/business ratiosMaximizePercentage

Definition

Percentage of changes initiated by customers (of IT services), instead of the IT department, relative to the total number of initiated changes within the measurement period.

Use Case / Interpretation

More is changes initiated by customers is a indicator for business & IT alignment.

Tags

change, business, customer, department