% of changes caused by a workaround

Definition

Some workarounds may fail and cause either reapplication of an amended change, or an entirely new change. This measure provides visibility of these instances as a percentage of overall reasons for Change occurrence. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

Tags

change, workaround, failure, management

Metadata

Category: USM650 Service Change Management · Added: May 17, 2026