Metrics & KPIs% of changes classified as Miscellaneous
Definition
A measure of the ratio of change requests that were unable to be properly classified and were therefore classified as miscellaneous. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>
Use Case / Interpretation
This type of classification often leads to issues with accurate reporting and it should be a primary goal to minimize and possible eliminate all such classifications.
Tags
change, management, request