% of changes incorrectly classified

Definition

An important efficiency measure. Incorrectly classified Changes are likely to be misrouted, resulting in lost time and effort. Incorrect classifications are often detected upon resolution when the original classification and resolution classification are compared. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>

Formula

Use Case / Interpretation

This measure is a significant indicator as to the level of inefficiency within the Change management system.

Tags

efficiency, change, solution, resolution, accuracy, management

Metadata

Category: USM650 Service Change Management · Added: May 17, 2026