Metrics & KPIs% of changes recorded 'after the fact'
Definition
On occasion Changes are raised 'after the fact', or after the application of a workaround to resolve an incident. Sometimes it is a necessity to address an issue as it happens with a commitment to follow up with formal documentation. This measure is an interesting perspective on what should be a rare or exceptional event and adherence to Change policies. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>
Tags
documentation, incident, change, workaround, issue, exception, management, commitment