Metrics & KPIs% of changes rejected for reassignment
Definition
A comparative number reporting the percentage of Changes that were assigned and then rejected by the receiving party. This measure should include the reason for rejection. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>
Use Case / Interpretation
This measure is an indication of inefficiency in the Change management system and may also indicate issues with both the initial diagnostic and classification activities.
Tags
change, assignment, reporting, management