Metrics & KPIs% of changes subject to schedule adjustment
Definition
This measure provides a comparison of the ratio of changes that were scheduled and remain as scheduled, and those that were required to be rescheduled. Source: <a href='http://www.servicemanagement101.net'>Service Management 101</a>
Use Case / Interpretation
Serves as an indicator for the quality of the change planning process.
Tags
change, schedule, management