Metrics & KPIs% admin task problems resolved by the admin staff
Definition
This KPI is for the result of Admin work is performed proactively. Taking initiative, rather than just robotically and literally executing a list of instructions, is a delightful characteristic of administrative staff. It might include that admin staff found a better way of doing something, or they’ve picked up on an error made and gone right ahead and corrected it, or they’ve taken some initiative when they weren’t quite sure what to do, to deal with the issue in the best way they
Tags
task, problem, staff, employee, issue