Executive Secretary & Admin

% admin task problems resolved by the admin staff

% admin tasks performed on-time

% delegated admin tasks that did not require rework

% non-admin staff time spent assisting admin staff with administrative tasks

% non-admin staff time spent performing administrative tasks

% of availability at the reception area

% of calls attended within 3 rings

% of file retrieval time within 15 minutes

% of visa applications filed within 48 hrs

Average cycle time of routine admin tasks

Improvements in the costs or cycle times of routine admin tasks

Lead Time of Administrative Service Request Form

Number hours of admin task rework (per week)

Number of instance of misplaced fax and letters