Number hours of admin task rework (per week)

Definition

If your administrative staff aren’t getting the tasks done correctly, first time, it’s going to frustrate the non-admin staff and drive them to the desperate end of reclaiming the admin work themselves. That’s a symptom of the problem, not a solution to it. This measure compliments another KPI, "% Delegated admin tasks that did not require rework"

Formula

Tags

task, problem, staff, employee, solution, rework, accuracy

Metadata

Category: Executive Secretary & Admin · Added: May 17, 2026