Metrics & KPIsChannel Management Cost Ratio
Definition
Includes all costs for activities related to contract negotiation, monitoring progress and reporting against the customer's contract, including administration of performance or warranty related issues. Expressed as a % of Order Management Costs. Calculation = ( Activities related to contract negotiation costs + monitoring progress costs + reporting against the customer's contract costs ) / Order Management Costs * 100
Tags
warranty, contract, issue, reporting, order, cost, management, channel