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% of cross-sell/up-sell opportunities

Call Center (Outbound)MaximizePercentage

Definition

Percentage of cross-sell/up-sell opportunities. To up-sell is to sell a higher value product or option to an existing caller. A cross-sell occurs when an agent recognizes that the caller might be able to use another product from a totally different product area within the company.

Formula

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Metadata

Category: Call Center (Outbound) · Added: May 17, 2026

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