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% of defect from customer claim

Quality assuranceMinimizePercentage

Definition

Percentage of defect from customer claim. determined the percentage of goods that have been returned by the customer because it not qualify their quality requirements divided by delivered goods from customer.

Formula

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Use Case / Interpretation

Quality of products.

Tags

claim, customer, defect

Metadata

Category: Quality assurance · Added: May 17, 2026

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