Quality assurance

% coverage of review of existing documents to check its appropriateness

% coverage of validation plan for systems

% of action points derived from self audit, implemented within time planned

% of batches reprocessed / rejected

% of change controls reviewed vs implemented

% of defect from customer claim

% of defects/ violations/ deviations found on materials control

% of defects/ violations/ deviations found on Process control

% of deviation reports approved vs generated

% of document change amendments completed within agreed time

% of existing vendors / suppliers re-certified by audit

% of improvement of training time

% of improvements done from process improvement activities

% of validation plans completed within agreed time

% reduction of market complaints

Average number of quality checks vs. target

Cost of quality as % of annual revenues

Effectiveness of internal audits

Effectiveness of Process Audits

Number of Audit Finding closing more than two weeks

Number of change controls reviewed after implementation

Number of customer complaint due to quality of services

Number of minor finding on ISO 9001 Internal Audit

Number of postponed ISO 9001 Internal Audit caused by Auditee

Number of postponed ISO 9001 Internal Audit caused by Auditor

Number of units rejected by quality inspection

Quality personnel to normal personnel ratio

Quality Verification Costs