Metrics & KPIsQuality assurance
28 KPIs
% coverage of review of existing documents to check its appropriateness
% coverage of validation plan for systems
% of action points derived from self audit, implemented within time planned
% of batches reprocessed / rejected
% of change controls reviewed vs implemented
% of defect from customer claim
% of defects/ violations/ deviations found on materials control
% of defects/ violations/ deviations found on Process control
% of deviation reports approved vs generated
% of document change amendments completed within agreed time
% of existing vendors / suppliers re-certified by audit
% of improvement of training time
% of improvements done from process improvement activities
% of validation plans completed within agreed time
% reduction of market complaints
Average number of quality checks vs. target
Cost of quality as % of annual revenues
Effectiveness of internal audits
Effectiveness of Process Audits
Number of Audit Finding closing more than two weeks
Number of change controls reviewed after implementation
Number of customer complaint due to quality of services
Number of minor finding on ISO 9001 Internal Audit
Number of postponed ISO 9001 Internal Audit caused by Auditee
Number of postponed ISO 9001 Internal Audit caused by Auditor
Number of units rejected by quality inspection
Quality personnel to normal personnel ratio
Quality Verification Costs