Metrics & KPIsCount of (implemented) inputs
Definition
Formula: Count of (implemented) inputs per employee / total count of (implemented) inputs Interpretation: Any input given by your employees at the front (e.g. call center) are worth gold, since they reflect the customers vision and problems. However, an employee that gives a ton of inputs but not one gets implemented indicates that this person might have not understood the structure, the processes and the business in general. On the other hand employees that never give any inpu
Metadata
Category: Customer service · Added: May 17, 2026