New account cycle time
Definition
Sales people often have timelines to evaluate a new prospect, gather data and submit the information to the Credit Analyst to open an account. KPI: Establish the KPI required to evaluate an account (taking into consideration relevant escalations to higher management for large account approval). All New Account data is submitted online (using either simple email) or more easily, Sharepoint, and approval is confirmed by the Credit Analyst within the specified time frame. Catch - this is
Formula
Average time to approve new account divided by benchmark target
Tags
idea, sales, email, newsletter, escalation, internet, department
Metrics & KPIs