Metrics & KPIsQueue rate of maintenance requests
Definition
The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI is less than 1, the volume of requests in the backlog is growing.
The number of requests closed, relative to the number of requests opened in a given time period. So if the actual value for this KPI is less than 1, the volume of requests in the backlog is growing.