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Ratio of Incidents to Staff

IT Service Levels[None]Number

Definition

Indicates the changing quality of IT services provided as experienced by end users and can be called the Error Rate - on average how many incidents will an individual raise in a defined period of time (usually a month). Calculated by dividing the total number of incidents by the number of staff supported in the business.

Formula

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Tags

incident, staff, employee, user, support, quality

Metadata

Category: IT Service Levels · Added: May 17, 2026

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