Home / ITIL Service Desk / Service Call Abandoned Rate

Service Call Abandoned Rate

ITIL Service DeskMinimizePercentage

Definition

Number of calls not acknowledged relative to the total number of calls landed in the service desk queue. Formula: Number of Calls abandoned/Total number of calls recieved by the queue

Formula

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Tags

abandonment, Service Request

Metadata

Category: ITIL Service Desk · Added: May 17, 2026

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