Metrics & KPIsIT Change & Release
79 KPIs
Average change closure duration
Average costs of release
Average cycle time between urgent releases
Average handling cost per release
Average handling time of releases
Average overdue time of releases
Average rework per change after implementation of changes
Average time for site upgrade
Change closure duration rate
Change queue rate
Duration of Major Deployments
Efforts required for impact assessment of an incident, change
Estimated vs Actual vs Billed Hours
Fail rate of tested vs non-tested emergency releases
Frequency of CAB meeting
Lead Time To Change Execution
Mean time (days) Request for Change approval
Number of incidents caused by changes vs total nr of incidents
Number of incidents per developed application
Number of software defects in production
Number of untested releases
Number of urgent releases
Number of urgent releases approvals (Hot Fixes)
Proportion of Automatic Release Distribution
Ratio of number of incidents versus number of changes
Software Bug Resolution
Time lag between code changes/fixes and release of new build/handoff back to QA
Time to distribute software to all customers
Total rework after implementation of changes
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