IT Change & Release

Average change closure duration

Average costs of release

Average cycle time between urgent releases

Average handling cost per release

Average handling time of releases

Average overdue time of releases

Average rework per change after implementation of changes

Average time for site upgrade

Change closure duration rate

Change queue rate

Duration of Major Deployments

Efforts required for impact assessment of an incident, change

Estimated vs Actual vs Billed Hours

Fail rate of tested vs non-tested emergency releases

Frequency of CAB meeting

Lead Time To Change Execution

Mean time (days) Request for Change approval

Number of incidents caused by changes vs total nr of incidents

Number of incidents per developed application

Number of software defects in production

Number of untested releases

Number of urgent releases

Number of urgent releases approvals (Hot Fixes)

Proportion of Automatic Release Distribution

Ratio of number of incidents versus number of changes

Software Bug Resolution

Time lag between code changes/fixes and release of new build/handoff back to QA

Time to distribute software to all customers

Total rework after implementation of changes